Module 1 - “An Introduction to Professional Communications” -  (3 days)  Description  Dates  Venue       The telephone is often your first point of contact with new   customers and a medium through which a significant proportion   of the business relationship is conducted. Maximising its   effectiveness requires both planning and strong interpersonal   skills.  This challenging course is ideal for candidates who are   new to a sales and marketing environment.     April 7th  – April 9th April 27th - April 29th May 24th – May 26th June 28th – June 29th       Level 8, 171   Clarence St,   Sydney CBD. “Module 2 - "Solution Selling” - (2 days)  Description  Dates  Venue     This course is aimed at professionally trained sales people who   operate in environments that demand high investment in the   cost of sale, and where their individual success will have a   significant impact on the organisation’s bottom line profit. Whilst   the interpersonal skills required remain the same, solution   selling requires the salesperson to develop a much wider   appreciation and understanding of the selling world.   April 21st - April 22nd May 27th – May 28th July 1st - July 2nd     Level 8, 171   Clarence St,   Sydney CBD.  Module 3 - “Negotiation Skills” - (2 days)  Description  Dates  Venue     This course focuses on generating a “win-win” outcome   between you and your Client. We look at ways to increase   profits, whilst protecting your Gross Profit. Delegates are trained   how to trade in concessions and identify and deal with difficult   customer behaviour.  How do we maximise our power, reduce   the fear of threats, and make realistic walkaway decisions?   May 19th – May 20th June 23rd - June 24th August 23rd – Aug 24th       Level 8, 171   Clarence St,   Sydney CBD.  Module 4 - “Key Account Management” - (2 days)  Description  Dates  Venue     This course enables the team to gain a superior understanding   of your customers' buying processes. They aim to maximise   account penetration by learning how to analyse your   competitive position and plan an effective strategy. We will train   the graduates how to uncover and influence decision-making   criteria more effectively, and assist to develop strategies to   influence key decision-makers.       May 17th – May 18th June 21st – June 22nd       Level 8, 171   Clarence St,   Sydney CBD.