IT technical support roles maintain the computer networks/ systems of large organisations - ensuring that they run smoothly and providing technical support and advice to computer users. What it involves Employers of IT technical support include private companies, manufacturers, retailers, service industries, local authorities, financial institutions, academic establishments, health trusts, call centres, industrial organisations and charities. The work typically involves: installing and configuring computer hardware, software, systems, networks, printers, scanners etc.; planning and undertaking scheduled maintenance/upgrades; talking to clients/computer users to determine the nature of problems; responding to breakdowns; investigating, diagnosing and solving computer software/hardware faults; repairing equipment and replacing parts; supervising junior engineering and technical staff; agreeing call-out timescales; obtaining replacement/specialist components, fixtures or fittings; managing budgets; keeping statistical and financial records; ensuring compliance with health and safety legislation; checking computer equipment for electrical safety; maintaining records of software licences; managing stocks of equipment, consumables and other supplies. Shift and on-call work may be required, particularly where computing equipment is in continual 24-hour operation.   What's required Graduates with qualifications in computer science/engineering, information technology, electrical/electronic engineering, mathematics or software engineering are highly sought after in this area. Potential recruits must also be patient, meticulous and logical in their work. All candidates should be capable of working well under the pressure of meeting tight deadlines.